Changes Page

EXCHANGES IN ITALY

Supplements and cosmetics are excluded from the changes.

In case of an incorrect item sent by FGM04, do not follow the exchange and return procedure: write to [email protected] and wait for instructions, without incurring any shipping costs.

For clothing, we offer exchanges. Any requests must be made within 14 days of receiving the product by sending an exchange request email to [email protected] . 

To ensure faster and more efficient management of changes, we invite you to send the email after reading the procedures below.

To exchange, the item must still have the tag attached, be intact, and in its original packaging.

If items arrive at our warehouses without the original label or packaging, or if they are dirty, they will be returned to the sender. Each returned package is opened and filmed.
In the event of an exchange, delivery and return costs are the responsibility of the customer, who can use their trusted courier or our service.

Option 1

Choosing your own courier:
If the Customer chooses their own courier, they will be responsible for returning and collecting the product they wish to exchange.

The new package must be collected only after the package containing the product you wish to exchange has returned to our warehouse for inspection.
Every package that comes back is opened and filmed.

If the items arrive at our warehouses without the original label or bag, or if they are dirty, they will be returned to the sender at their expense.

The Customer must send us an email informing us of the chosen courier, what they intend to return, what they wish to receive in exchange, a telephone number and the order number.

The package must be sent to: FGM04 S.pa - Via Divisione Acqui, 1 41043 Casinalbo (Modena) . In this case, the customer remains responsible for the package until it is delivered to our warehouses at its destination.

When the package is returned, we will notify the Customer to give them the opportunity to reschedule the collection of the new package. In case of exchange, the package must be sent with the same sender as indicated on the order.

The gift received cannot be exchanged in any way.

Option 2 We'll send a courier to collect the exchanged item directly from the customer's home and return the new package.

In this case, responsibility for the package remains with FGM04.
The cost of the service is €12, payable in advance by bank transfer.

The new product will be sent only after verifying that the returned product is in perfect condition. The entire process, including delivery and collection, will take between 5 and 8 days.

Bank Transfer Details:
made out to: Fgm04 S.PA IBAN: IT66I 05387 12902 00000 3132732
Reason: Change product order number ......(enter order number)

Once the transfer has been made, send a copy by email to the address [email protected] along with what you intend to return, what you want in exchange, the address to collect and return the goods to, a telephone number and the order number.

The package must be closed so that it cannot be opened.
This address must be written on the package: FGM04 S.pa - Via Divisione Acqui, 1 41043 Casinalbo MO

The products are the responsibility of the customer, who must exercise due diligence for the entire time the goods remain in his possession.

Once the products are returned to our warehouses, their condition will be inspected. In the event of tampering and/or defects resulting from improper use, the company may request the difference in the depreciation suffered by the products or decide to return them to the customer.

Each returned package is opened and filmed to avoid any misunderstandings. If items arrive at our warehouses without the original label or packaging, or if they are dirty, they will be returned to the sender at their expense. Items that have been washed will also be returned.

In case of exchange, the package must be sent with the same sender as indicated on the order. The gift received cannot be exchanged in any way.

EXCHANGES FROM ABROAD

For customers outside Italy, shipping costs for exchanging or returning products are entirely the responsibility of the customer.

The return or exchange must be arranged independently, by sending the package to the following address:

FGM04 S.PA - Via Divisione Acqui, 1, 41043 Formigine MO

Before proceeding, you must send an email to our Customer Service  [email protected] requesting an exchange or return of the product, clearly indicating:

• the product you wish to exchange or return;
• in the case of an exchange, the product you wish to exchange for.

Once the package has been shipped (the products must not be damaged, used, worn, or washed, and must be accompanied by the original tag and packaging), the customer must then email the tracking number and ensure that the exchange or return is properly delivered to our office.