Changes Page

EXCHANGE IN ITALY

Supplements, cosmetics and food are excluded from the exchanges.

In case of an incorrect item sent by FGM04, do not follow the exchange and return procedure: write to clienti@fgm04.com and wait for instructions, without incurring any transport costs.

As regards clothing, we give the possibility to exchange. Any requests must be made within 14 days of receiving the product by sending an exchange request email to cambieresi@fgm04.com . 

In order to guarantee faster and more efficient management of exchanges, we invite you to send the email after reading the procedures below.

To make the exchange it is necessary that the item still has the label attached and that it is intact and in its original envelope.

In the event that the items arrive in our warehouses without the original label or envelope or dirty, the item will be returned to the sender. Every package that comes back is opened and filmed.
In the event of an exchange, the delivery and redelivery costs are borne by the customer who can use his trusted courier or use our service.

Option 1

Choice of your own courier:
If the Customer chooses his own courier he will have to take care of sending back and collecting the product he wants to exchange.

The collection of the new package must take place only after the package with the product you intend to exchange has returned to our warehouses to allow its verification.
Each package that returns is opened and filmed.

In the event that the items arrive in our warehouses without the original label or envelope or dirty, the item will be returned to the sender at the expense of the latter.

The Customer must send us an email in which he informs us of the chosen courier, what he intends to return, what he wishes to receive in exchange, a telephone number and the order number.

The package must be sent to: FGM04 S.p.a. - Via Difesa Acqui, 1 41043 Casinalbo (Modena). In this case, the responsibility for the package remains with the customer until it is delivered to its destination in our warehouses.

When the package is returned, we will notify the customer to give the possibility of rescheduling the collection of the new package. In the event of a change, the package must be sent with the same sender as the one indicated in order.

The gift received cannot be changed in any way.

Option 2We will send the courier who will pick up the product to be exchanged directly from the customer's home and will bring back the new package.

In this case the responsibility for the package remains with FGM04.
The cost of the service amounts to €12 to be paid in advance by bank transfer.

The new product will be sent only after verifying that the withdrawn product is in perfect condition. Everything, between delivery and collection, will take between 5 and 8 days.

Bank transfer data:
payable to: Fgm04 S.P.A.  IBAN: IT66I 05387 12902 00000 3132732
Reason: Product change order number ......(insert the order number)

Once the bank transfer has been made, send a copy by email to the address cambieresi@fgm04.com together with what you intend to return, what you want in exchange, address to which to collect and send the goods, a telephone number and the order number.

The package must be closed so that it cannot be opened.
This address should be written on the package: FGM04 S.p.a. - Via Sviluppo Acqui, 1 41043 Casinalbo MO

The products are under the responsibility of the customer who will have to use the diligence of the good father of the family for the entire time in which the goods remain in his hands.

Once the products return to our warehouses, their conditions will be checked. in case of tampering and/or defects resulting from improper use of the goods, the company may request the difference in the devaluation suffered by the products or decide to send it back to the Customer.

Every package that comes back is opened and filmed to avoid any misunderstanding. In the event that the garments arrive in our warehouses without the original label or envelope or dirty, the garment will be returned to the sender at the latter's expense. Items that have been washed will also be returned.

In case of exchange, the package must be sent with the same sender as the one indicated in the order. The gift received cannot be changed in any way.

EXCHANGE FROM ABROAD

For customers outside Italy, shipping costs for exchanging or returning products are entirely the responsibility of the customer.

The return or exchange must be organized independently by sending the package to the following address:

FGM04 S.P.A. - Via Sviluppo Acqui, 1, 41043 Formigine MO

Before proceeding, it is necessary to send an email to our Customer Servicecambieresi@fgm04.comrequesting the exchange or return of the product, indicating clear:

• the product you wish to exchange or return;
• in the case of an exchange, the product with which you wish to replace.

Once the package has been sent, (the products must not have been damaged, must not have been used, worn, washed and provided with original tag and envelope) the customer must then send the shipment tracking via email and ensure that the exchange or return is correctly delivered to our office.