Exchanges and Returns

Supplements, cosmetics and food are excluded from returns.

As far as clothing is concerned, we give the possibility to change it. Any requests must be made within 14 days of receiving the product by sending an exchange request email to cambieresi@fgm04.com . 

In order to guarantee faster and more efficient management of exchanges, we invite you to send the email after reading the procedures below.

In the event of an exchange, the delivery and redelivery costs are borne by the customer who can use his trusted courier or use our service.

The package must be sent to: FGM04 S.p.a. - Via Sviluppo Acqui, 1 41043 Casinalbo (Modena). In this case, the responsibility for the package remains with the customer until it is delivered to its destination in our warehouses.

When the package is returned, we will notify the Customer to give him the opportunity to reschedule the collection of the new package.

In case of exchange, the package must be sent with the same sender as the one indicated in the order.

The gift received cannot be changed in any way.

Option 2 

Bank transfer data:
payable to: Fgm04 S.P.A. 

IBAN: IT66I 05387 12902 00000 3132732

Once the bank transfer has been made, send a copy via email to the address cambieresi@fgm04.com together with what you intend to return, what you want in exchange, address to collect and return the goods, a telephone number and the order number.

The package must be closed so that it cannot be opened.  This address should be written on the package: FGM04 S.p.a. - Via Sviluppo Acqui, 1 41043 Casinalbo MO

The products are under the responsibility of the customer who must use the diligence of a good father of a family for the entire time the goods remain in his hands. Once the products return to our warehouses, their conditions will be checked. in case of tampering and/or defects resulting from improper use of the goods, the company may request the difference in the devaluation suffered by the products or decide to send it back to the Customer.

In case of exchange, the package must be sent with the same sender as the one indicated in the order.

The gift received cannot be changed in any way.

IT IS POSSIBLE TO MAKE A TOTAL OR PARTIAL RETURN.

In case of an incorrect item sent by FGM04, do not follow the exchange and return procedure: write to clienti@fgm04.com and wait for instructions, without incurring any transport costs.

1.  In compliance with the art. 52 of Legislative Decree 6 September 2005 n. 206 (the “Consumer Code”), the consumer customer has a period of fourteen days to withdraw from the contract, starting from the day of receipt of the purchased products. To comply with this deadline, it is sufficient for the Consumer Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the aforementioned period.

2. In accordance with art. 54 of the Consumer Code, the consumer customer may exercise the right of withdrawal using, at his/her choice, one of the following methods:

a) transmission by ordinary email of an explicit declaration informing FGM04 of the intention to withdraw from the purchase contract to the email address resi@fgm04.com;
b) sending by ordinary mail with return receipt to FGM04 S.p.a. of an explicit declaration of the decision to withdraw from the contract, at the operational headquarters of FGM04 in Modena, Via Difesa Acqui, 1 41043 Casinalbo MO

3. Pursuant to art. 54 of the Consumer Code, in such cases, the burden of proving the correct and timely exercise of the right of withdrawal will be borne exclusively by the customer.

4. The right of withdrawal is considered exercised correctly if the following conditions are fully respected:
a. the right of withdrawal must be regularly exercised within 14 days of receipt of the products following one of the methods indicated above;

b. the products must not have been used, worn or washed;

c, in any case, the products must comply with the requirements indicated in the art. 24, which follows, on the conformity checks of returned products;
d. the returned products must not be different from those purchased;
And. the products must not have been purchased for resale purposes;
f. the identification tag must still be attached to the products with the disposable seal which constitutes an integral part of the goods (we remind you that all the products offered for sale by fgm04 are equipped with an identification tag fixed with a disposable seal, which constitutes an integral part of the goods. We therefore remember to try the product without removing the tag and the relative seal, because returned products that do not have them will not be accepted);
g. the products must be returned in their original packaging;
h. the returned products must be delivered to FGM04 within fourteen (14) days from when the customer communicated to FGM04 his decision to withdraw from the contract;
the. the products must not be damaged.

5. In accordance with art. 56 of the Consumer Code, if the customer has respected all the required conditions, FGM04 will fully refund the price of the products purchased, with the customer only being responsible for the costs of the return, i.e. those for returning the purchased products to FGM04.

6. In the event of a total return of the order, the consumer is also required to return any freebies, gifts and/or samples received inside the package as part of promotions. If these items are not returned, the customer will be charged the related cost, which will be assessed from time to time based on the product covered by the gift and/or promotion. In the event of a partial return of an order for which a promotion has been applied, the promotion itself will be canceled and recalculated based on the products actually retained. The refund will therefore be determined net of the discounts previously applied. The final refund amount will be communicated to the customer once the return has been received and processed.

7. The consumer customer can decide to use the courier he prefers to return the products he intends to return. Shipping costs remain the sole responsibility of the customer and he will also be responsible for any loss or damage to the products during transport.

 8. The Consumer Customer must send the goods or deliver them to FGM04 S.p.a. at the address Via Difesa Acqui, 1 41043 Casinalbo (Modena), without undue delay and in any case within 14 (fourteen) days from the day on which it communicated to FGM04 S.p.a. your withdrawal from the contract.

9. After FGM04 has received the return and checked that all the requirements have been met, the consumer customer will receive an email confirming acceptance of the return and FGM04 will proceed with the full refund as soon as possible, and in any case within fourteen (14) days from the date of acceptance of the return by FGM04, provided that the withdrawal has taken place in compliance with the conditions set out in the articles. 22, 23 and 24 of these conditions of sale.

10. If the existence of a decrease in value of the products returned pursuant to the previous paragraph is found, FGM04 will send an e-mail to the customer in which the amount deducted by way of reduction of the refund will be communicated and FGM04 will proceed with the reimbursement of the residual value of the goods.

11. It is understood that in the event the return occurs due to a manufacturing defect of the product, all costs relating to the return of the product and/or its replacement will be borne by FGM04 S.p.a..

12. In case of return, the package must be sent with the same sender as the one indicated in the order.

EXCHANGES/RETURNS FROM ABROAD

For customers outside Italy, shipping costs for exchanging or returning products are entirely the responsibility of the customer.

The return or exchange must be organized independently by sending the package to the following address:

FGM04 S.P.A. - Via Sviluppo Acqui, 1, 41043 Formigine MO

Before proceeding, you must send an email to our Customer Service resi@fgm04.com requesting the exchange or return of the product, clearly indicating:

• the product you wish to exchange or return;
• in the case of an exchange, the product with which you wish to replace.

Once the package has been shipped, (the products must not have been damaged, must not have been used, worn, washed and provided with original tag and envelope) the customer must then send the shipment tracking via email and ensure that the exchange or return is correctly delivered to our office.