FAQs

WHEN DO THE PRODUCTS ARRIVE?

Orders placed before 4.30pm depart the same day of the order. Those made after this time leave the next day. The courier is GLS and usually delivers within 24/48 hours.

PAYMENT METHODS ACCEPTED?

We accept payments with PAYPAL, credit cards, debit cards, postapay and prepaid cards that run on the VISA and MASTERCARD circuit.
It is possible to choose the cash on delivery method if you want to pay on delivery of the goods with a supplement of € 4.00. The latter method of payment is accepted only for shipments to Italy.

HOW MUCH ARE THE SHIPPING COSTS

We ship throughout Europe.
Shipping costs are free for amounts over €29.00 only for shipments to Italy. Below this amount, the shipping costs amount to €6.00 for Italy. To find out how much the costs are in another European country , click here. For shipments outside the European community, send an email to clienti@fgm04.com and request a personalized quote specifying the precise address where you want to receive the goods.

HOW DO I ENTER PROMO CODES?

The promotional codes are inserted in the cart before entering the shipping data in the box reserved for promotional codes and then the "apply coupon" button must be pressed.

ARE YOUR PRODUCTS ITALIAN?

FGM04 is an Italian brand. All our cosmetics are produced in Italy.
All our food supplements are produced in Italy except for IMC4SANTE' which is produced in France