Product FAQs

WHEN DO THE PRODUCTS ARRIVE?

Orders placed by 17:00 start on the same day as the order. Those made after this time leave the next day. The courier is GLS and usually delivery in 24/72 working hours.

PAYMENT METHODS ACCEPTED?

We accept payments with PAYPAL, credit cards, debit cards, postapays and prepaid cards that run on VISA and MASTERCARD circuit.

You can also pay in 3 or 4 installments with the Scalapay payment method.


It is possible to choose the payment method "Pay on delivery" (4 € cash on delivery) with a surcharge of 4.00 €.

This last method of payment is accepted only for shipments to Italy with the exclusion of the smaller islands.

HOW MUCH ARE THE SHIPPING COSTS

We ship throughout Europe.
Shipping costs are free for amounts over € 30.00 only for shipments to Italy.

Under this amount shipping costs amount to € 6.00 for Italy.

To find out how much the expenses in another European country are in the checkout phase, just enter the destination country to see how much the shipment is.

For shipments outside the European community, an email must be sent toCustomers @ fgm04.comAnd request a custom quote by specifying the precise address where you want to receive the goods.

HOW DO I ENTER PROMO CODES?

The promotional codes are inserted in the shopping cart before entering the shipping information in the appropriate box reserved for discount codes and then the "APPLY" button must be pressed.

ARE YOUR PRODUCTS ITALIAN?

FGM04 is an Italian brand. All our cosmetics and our clothing is 100% MADE IN ITALY.
Part of our supplements are made in Europe.