Exchanges and Returns

Take advantage of the Black Friday and Christmas holiday promo to buy the items you love and you will have the opportunity to exchange products or sizes until January 15, 2026 by sending an email to cambieresi@fgm04.com .Do not remove the label! 


CHANGES


Supplements and cosmetics are excluded from exchanges.

For clothing, we offer exchanges. Any requests must be made within 15 days of receiving the product by sending an exchange request email to cambieresi@fgm04.com . 

To exchange, the item must still have the tag attached, be intact, and in its original packaging.

If items arrive at our warehouses without the original label or packaging, or if they are dirty, they will be returned to the sender. Each returned package is opened and filmed.

In the event of an exchange, delivery and return costs are the responsibility of the customer, who can use their trusted courier or our service.

Option 1

Choosing your own courier:

If the customer chooses their own courier, they will be responsible for returning the product they wish to exchange. The new package must be collected only after the package containing the product they wish to exchange has returned to our warehouse for inspection.

Each returned package is opened and filmed. If items arrive at our warehouses without the original label or packaging, or if they are dirty, they will be returned to the sender at their expense.

The Customer must send us an email informing us of the chosen courier, what they intend to return, what they wish to receive in exchange, a telephone number and the order number.

The package must be sent to: FGM04 S.pa - Via Divisione Acqui, 1 41043 Casinalbo (Modena). In this case, the customer is responsible for the package until it is delivered to our warehouses.

When the package returns, it will be our concern to notify the customer to give the possibility to reschedule the collection of the new package.

Option 2 

The customer can also decide to rely on our collection and delivery service in Italy. For international shipments, it is advisable to follow theoption 1.

We'll send a courier to pick up the exchanged item directly from the customer's home and return the new package. In this case, FGM04 remains responsible for the package.

The service fee is €12, payable in advance via bank transfer. The new product will be shipped only after verifying that the returned product is in perfect condition. The entire process, including delivery and collection, will take between 5 and 8 days.

Bank Transfer Details:
made out to: Fgm04 S.PA 
IBAN: IT66I 05387 12902 00000 3132732
Reason: Change product order number ......(enter order number)

Once the transfer has been made, send a copy by email to the address cambieresi@fgm04.com along with what you intend to return, what you want in exchange, the address to collect and return the goods to, a telephone number and the order number.

The package must be sealed so that it cannot be opened. The following address must be written on the package: FGM04 S.pa - Via Divisione Acqui, 1 41043 Casinalbo MO
The products are the customer's responsibility, and they must exercise due diligence throughout their lifetime. Once the products are returned to our warehouses, their condition will be inspected. In the event of tampering and/or defects resulting from improper use, the company may request the difference in the depreciation suffered by the products or decide to return them to the customer.

Each returned package is opened and filmed to avoid any misunderstandings. If items arrive at our warehouses without the original label or packaging, or if they are dirty, they will be returned to the sender at their expense. Items that have been washed will also be returned.

RETURNS
Supplements and cosmetics are excluded from returns.

IT IS POSSIBLE TO MAKE A TOTAL OR PARTIAL RETURN.

1.  Pursuant to Article 52 of Legislative Decree No. 206 of 6 September 2005 (the "Consumer Code"), the consumer customer has a period of fourteen days to withdraw from the contract, starting from the day of receipt of the purchased products. To meet this deadline, the consumer customer simply needs to send the communication regarding the exercise of the right of withdrawal before the aforementioned period expires.

2. In accordance with art. 54 of the Consumer Code, the consumer customer may exercise the right of withdrawal using, at his/her choice, one of the following methods:

a) transmission by ordinary email of an explicit declaration informing FGM04 of the intention to withdraw from the purchase contract to the email address cambieresi@fgm04.com;
b) sending by regular mail with return receipt to FGM04 S.pa of an explicit declaration of the decision to withdraw from the contract, at the operational headquarters of FGM04 in Modena, Via Divisione Acqui, 1 41043 Casinalbo MO

3. Pursuant to art. 54 of the Consumer Code, in such cases, the burden of proving the correct and timely exercise of the right of withdrawal will be the sole responsibility of the customer.

4. The right of withdrawal is deemed to have been correctly exercised if the following conditions are fully met:
tothe right of withdrawal must be regularly exercised within 14 days of receiving the products following one of the methods indicated above;

b. the products must not have been used, worn, or washed;

c, in any case, the products must comply with the requirements indicated in art. 24, which follows, regarding conformity checks of returned products;
d. the returned products must not be different from those purchased;
And. the products must not have been purchased for resale purposes;
f. The identification tag must still be attached to the products with the disposable seal that is an integral part of the item (please note that all products sold by fgm04 are equipped with an identification tag attached with a disposable seal, which is an integral part of the item. Therefore, please remember to try the product on without removing the tag and its seal, as returned products without them will not be accepted);
g. products must be returned in their original packaging;
h. returned products must be delivered to FGM04 within fourteen (14) days from when the customer communicated to FGM04 his decision to withdraw from the contract;
the. the products must not be damaged.

5. In accordance with art. 56 of the Consumer Code, if the customer has complied with all the required conditions, FGM04 will fully refund the price of the purchased products, with the customer only being responsible for the return costs, i.e. those for returning the purchased products to FGM04.

6. In the event of a return, the consumer must also return any gifts and samples contained in the promotional package. Otherwise, the consumer will be charged for the cost of these items (to be assessed on a case-by-case basis based on the product being gifted and/or promoted).
7. The consumer customer may choose to use their preferred shipping provider to return the products. Shipping costs are the sole responsibility of the customer, and they will also be responsible for any loss or damage to the products during transport.

 8The Consumer Customer must send the goods or deliver them to FGM04 S.pa to the address Via Divisione Acqui, 1 41043 Casinalbo (Modena), without undue delay and in any case within 14 (fourteen) days from the day on which you communicated to FGM04 S.pa his withdrawal from the contract.

9. Once FGM04 has received the return and checked that all requirements have been met, the consumer customer will receive an email confirming acceptance of the return and FGM04 will proceed with the full refund as soon as possible, and in any case within fourteen (14) days from the date of acceptance of the return by FGM04, provided that the withdrawal has taken place in compliance with the conditions set out in articles 22, 23 and 24 of these conditions of sale.
10. If a decrease in value of the products returned pursuant to the preceding paragraph is found, FGM04 will send an email to the customer informing them of the amount deducted from the refund and FGM04 will proceed with the refund of the residual value of the item.
11. It is understood that in the event that the return occurs due to a manufacturing defect of the product, all costs relating to the return of the product and/or its replacement will be borne by FGM04 S.pa.

Take advantage of the Black Friday and Christmas holiday promo to buy the items you love and you will have the opportunity to exchange products or sizes until January 15, 2026 by sending an email to cambieresi@fgm04.com . Don't remove the label!